Privacy Policy

1. Introduction

LOMENA LTD ("we", "us", "our") operates the Loomena platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, company name, and password
• Billing information: payment method details processed by our payment provider
• Usage data: how you interact with our platform, features used, and preferences
• Communications: messages you send to us via email or support channels

We also automatically collect technical information such as IP address, browser type, device information, and cookies (see our Cookie Policy for details).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Loomena platform
• Process transactions and send related information
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (hosting, analytics, payment processing)
• Professional advisors such as lawyers and accountants where necessary
• Law enforcement or government authorities when required by law
• Other parties in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@lomena.io.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at info@lomena.io.

LOMENA LTD