Last updated: March 1, 2026
By accessing or using the Loomena platform operated by LOMENA LTD ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
Loomena is a social media monitoring platform that provides AI-powered brand monitoring, sentiment analysis, and reporting tools. The service includes web-based dashboards, API access, alerting, and reporting features as described on our website.
To use Loomena, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.
You agree not to:
The Loomena platform, including its design, features, code, and content, is owned by LOMENA LTD and protected by intellectual property laws. Your use of the service does not grant you any ownership rights. You retain ownership of any data you upload or generate through the service.
Your use of the service is also governed by our Privacy Policy. By using Loomena, you consent to the collection and use of information as described in our Privacy Policy.
We strive to maintain high service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the service at any time with reasonable notice. Scheduled maintenance windows will be communicated in advance.
To the fullest extent permitted by law, LOMENA LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
Either party may terminate this agreement at any time. We may suspend or terminate your access if you violate these terms. Upon termination, your right to use the service ceases immediately. You may request export of your data within 30 days of termination.
We reserve the right to modify these terms at any time. Material changes will be communicated via email or through the platform. Continued use of the service after changes constitutes acceptance of the updated terms.
These terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved through good-faith negotiation, and if necessary, binding arbitration.
For questions about these Terms of Service, contact us at info@lomena.io.
LOMENA LTD